1) Overview
DiaCare is a digital health application that supports people living with diabetes and pre-diabetes. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
DiaCare provides educational support and wellness guidance. It does not replace professional medical advice.
2) Information We Collect
- Account/Profile: name (optional), phone number/email (if you create an account), country/location, language preference.
- Health & Self-Reported Data: diabetes status (e.g., diabetes or pre-diabetes), glucose readings you enter, symptoms you report, medication reminders (not prescriptions), lifestyle details you choose to share (diet/exercise).
- Messages: chats you send to our in-app assistant or via supported channels (e.g., WhatsApp/USSD where applicable).
- Usage Data: app interactions (e.g., features used, timestamps), crash reports, basic device/app version info.
You control what you enter. If you do not provide certain information, some features may not work as intended.
3) How We Use Your Information
- To provide personalized health education, reminders, and lifestyle guidance.
- To improve the quality and safety of our content and recommendations.
- To support customer service and respond to your requests.
- To monitor app performance, prevent fraud/abuse, and keep DiaCare secure.
- To produce aggregated, anonymized insights for reporting and product improvement (no identifying details).
4) Sharing & Third Parties
We do not sell your personal data. We may share limited information only when necessary to operate the service:
- Service Providers: hosting, analytics, messaging services, and support tools under contractual confidentiality.
- Healthcare Partners (optional): if you explicitly choose to share your data with a clinician/NGO program for follow-up support.
- Legal Requirements: when required by law or to protect users, the public, or DiaCare.
5) Data Retention
We retain personal data only as long as needed for the purposes described above, unless a longer retention period is required by law. You may request deletion of your account and associated data (subject to legal obligations).
6) Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
- Encryption: HTTPS/TLS in transit; encryption at rest for sensitive data where supported.
- Access Controls: role-based access, least-privilege, and audit logs for administrative access.
- Secure Development: dependency updates, code review, and vulnerability monitoring.
- Data Minimization: collecting only what is needed and limiting exposure of sensitive fields.
No system is 100% secure. If you suspect an issue, contact us immediately.
7) Your Choices & Rights
- You can review, update, or correct your profile information in the app (where available).
- You can request deletion of your account/data by contacting us.
- You can opt out of non-essential notifications in your device settings.
8) Children’s Privacy
DiaCare is not intended for children under the age of 18 without parent/guardian involvement and appropriate clinical oversight. If we learn we collected data from a child without proper consent, we will delete it where required.
9) International Use
DiaCare may be used across different countries. Your data may be processed in locations where our service providers operate. We take steps to protect your information consistent with this policy.
10) Updates to This Policy
We may update this policy from time to time. If changes are significant, we will provide notice in the app or on this page.
11) Contact
If you have questions or want to request access or deletion of your data, contact:
Replace the email and location with your official support contacts before publishing.